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1. Your 14-day statutory right to withdraw
Under Directive 2011/83/EU (Consumer Rights Directive) and its Romanian transposition (OUG 34/2014), EU consumers have the right to withdraw from the contract within 14 calendar days from your first payment (when the contract is concluded), without penalty and without stating a reason. At Deutsch-Landia, within those 14 days you get the amount paid back in full (100%), however much you have used the platform. A full refund means the amount you actually paid (for example €3.99 if you used the welcome offer), not the list price. Renewals do not open a new 14-day period: you can cancel at any time, and access continues until the end of the paid period (see also section 3).
2. Immediate access does not cost you the right
Deutsch-Landia delivers digital content and services (online lessons, exercises, stories, vocabulary, interactive games), and access starts right after payment. For digital content, the law would allow us to ask you to give up the right of withdrawal once access begins. We do not ask for that: you only ask for access to start immediately, and the 14-day right of withdrawal stays whole.
At checkout you tick one box, carrying the text “I confirm that I am an adult, or that I have the consent of a parent/guardian for this payment. I agree to the Terms and Conditions. I ask for access to start immediately, and I know I keep my right of withdrawal: within 14 days from my first payment (when the contract is concluded) I can withdraw and get the full amount paid back (100%).”
If you want to withdraw within the 14 days, use the online withdrawal function — the link “Withdraw from contract here” in the footer of every page (deutsch-landia.com/retragere). You do not have to use it — a clear statement by email to contact@deutsch-landia.com is equally valid.
3. After the 14 days
Once the 14 days from your first payment have passed, the rules below apply:
- Monthly plan cancellation: auto-renewal stops; access continues until the end of the already-paid period.
- Annual plan cancellation after 14 days: pro-rata refund for unused months, minus months already consumed at the monthly rate.
- Major technical problems: if the platform is down for more than 7 consecutive days due to our fault, we issue a full refund for that month.
4. How to request a refund
Email contact@deutsch-landia.com with:
- The email address you registered with
- The purchase date
- The reason (optional within the 14 days from your first payment)
We respond within 5 business days. Funds are returned to the card you paid with (Stripe processes refunds in 5-10 banking days depending on your bank).
5. Dispute resolution
If you are not satisfied with our response, you can escalate via:
- RO · ANPC · ADR (Romanian Consumer Protection Authority, Alternative Dispute Resolution): anpc.ro/ce-este-sal
- Courts: You may bring proceedings against us either in the Romanian courts or in the courts where you live. We may bring proceedings against you ONLY in the courts where you live (Regulation (EU) No 1215/2012 "Brussels I bis", Article 18).
6. Changes to this policy
We reserve the right to update this policy. Any change will be published on this page with the update date. Changes do not apply retroactively to purchases already made.